This Refund and Cancellation Policy applies to all purchases made through our digital resume builder platform. By using our services, you agree to this policy as outlined below:
- All purchases on our platform are for digital services and products (such as resume templates, resume downloads, or premium features). As such, once a digital product or service has been delivered or accessed, it is generally non-refundable.
- Refunds may be considered only in the following exceptional cases:
- Duplicate payment for the same service.
- Failure to deliver the purchased digital service due to a verified technical error on our platform.
- Refund requests must be submitted within 7 days of the original transaction date. Requests submitted after this period may not be eligible for review.
- To request a refund, please contact our support team at team@resumebanao.com with your order details and a description of the issue. Our team will review your request and respond within 7 business days.
- If a refund is approved, it will be processed and credited to your original account within 15 business days.
- We reserve the right to refuse refund requests that do not meet the criteria outlined above or are deemed to be fraudulent or abusive.
If you have any questions about this policy or need assistance, please contact our support team at team@resumebanao.com.